omNovos Predictions for 2019

Looking back on 2018, there has been a multitude of incredible technological advancements introduced into the general population. And, with all things related to digital transformation, the influx of gadgets and functionality— including smart-home devices such as digital assistants and more mobile app connectivity, the list goes on—the landscape of how people connect with the world is advancing far beyond that of even 24 months ago.

So, what does this mean for retailers? Simply put, the need to evolve with customers and their expectations is imperative for success. With that said, here are our predictions and suggestions for what retailers should focus on in 2019 and beyond to ensure ongoing success.

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