Retail Customer Engagement Solutions
Purpose-built for your success.
Retail Customer Engagement Expertise
We do not offer a “one-size-fits-all” solution. Together, we create the best customer engagement solution for your business. Our partnership approach starts with an in-depth understanding of your goals and your systems to match the products and services to your business. From there, we ensure that the solution works with your environment and will deliver on established KPIs. In the end, we provide you with a product that is unique to your needs and business and sets you apart from your competitors.
Build a 360° Single-User-Profile of each customer across all channels: online, in-app, in-store.
Seamless Customer Engagement
Create, manage and deliver 1:1 personalized communications to create magical moments with your customers and to drive in-depth engagements across all channels.
Flexible Data Architecture
Utilize our flexible data architecture and expertise to quickly connect all aspects of your technology infrastructure and leverage customer data from any source or system.
Continuous Progressive Profiling
Continuously evolve your Single-User-Profile with every interaction through our advanced machine learning algorithm.
Modernized Customer Loyalty
Focus on moving your customers along the customer lifetime value chain by using better personalization to turn occasional customers into regular customers, and then into brand advocates.
Intelligent Offer Management
Create and manage customized offers with inventory levels and availability by location automatically factored into the delivery algorithm.
Unified Personalization Engine
PACE (Personalized Automated Customer Engagement) unifies the rules, content, real-time activity and Single-User-Profile to determine the next best action in engaging the customer.
Advanced Business Intelligence
Access in-depth customer intelligence, interactions, engagements and back-office data to provide more meaningful, accurate and up-to-date insights for your decision-making.
Customer-centric Engagement Tools
Engage and interact on a 1:1 basis with your customers anytime, anywhere, with your powerful suite of software tools.
Phone & Fax
50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5