Concierge. Your Frontline Application.
Arm your employees with the deep customer insights that drive upsell and cross-sell opportunities.
Make your front-line staff part of your Customer Engagement Strategy
With so much talk about customer engagement and customer experience, it’s frankly a bit shocking that many retailers have either ignored or forgotten about the importance of their stores when offering their “omnichannel” solutions. The vast majority of shoppers still prefer to shop in a physical store – they like to touch and feel the items, evaluate them, but, most importantly, the physical act of shopping is still driven by the social aspect.
The trifecta of the customer experience.
Evolve your staff from Cashier to Concierge.
The omNovos Concierge is our retail employee application that leverages the information contained in your CDP and other systems and empowers your workforce by providing real-time insights into the customers, products, and offers, in their location (or in the system). Armed with such information as name, preferences, past purchases, available inventory, etc… your front-line staff truly become agents of service – “concierges” in the true meaning of the word.
When integrated with omNovos PACE and other systems, your staff can engage customers thoughtfully and consultatively – even being prompted through the interface with offers to make or items to suggest based on the latest fashion trends, your customer’s current shopping goals, or even your own current marketing and business goals. In fact, when armed with more information, your staff become more productive and engaged, which in turn drives an even better customer experience.
Empowered Staff Drive Performance.
With omNovos Concierge, your front-line teams become an integral part of a great customer experience while simultaneously
- Reducing wait times
- Reducing cart abandonment
- Driving greater AOV and RFM through upselling and cross-selling
- Improving your customer’s experience
- Increasing customer lifetime value
And, as a result, your staff
- Become more engaged
- Gain greater product knowledge
- Reduce turnover