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Concierge Customer Data Mobile App

Make your front-line staff part of your Customer Engagement Strategy by arming them with deep customer insights that drive up-sell and cross-sell opportunities.

Connect with your Customer through Data.

With so much talk about customer engagement and customer experience, it’s frankly a bit shocking that many retailers have either ignored or forgotten about the importance of their stores when offering their “omnichannel” solutions. The vast majority of shoppers still prefer to shop in a physical store—they like to touch and feel the items, evaluate them but, most importantly, the physical act of shopping is still driven by the social aspect.

Evolve your staff from Cashier to Concierge

The omNovos Concierge is our retail employee mobile application that leverages the information contained in your Customer Data Platform (CDP) and other systems to empower your workforce by providing real-time insights into the customers, products, and offers, in their location (or in the system). Armed with such information as name, preferences, past purchases, available inventory, and more, your front-line teams truly become agents of service—“concierges” in the true meaning of the word.

The trifecta of the customer experience.

Powerful Data Integration

When integrated with omNovos PACE and other systems, your staff can engage customers thoughtfully and consultatively—even being prompted through the interface with offers to make or items to suggest based on the latest fashion trends, your customer’s current shopping goals, or even your own current marketing and business goals. In fact, when armed with more information, your staff become more productive and engaged, which in turn drives an even better customer experience.

Empowered staff drive performance.

Empower your Employees

With omNovos Concierge, your front-line teams become an integral part of a great customer experience—becoming more engaged, gaining greater product knowledge, and reducing turnover. Even better, your customers benefit from:

 

  • Reduced Customer Wait Times
  • Reduced Cart Abandonment
  • Greater Average Order Value (AOV) and recency, frequency, monetary (RFM) through up-selling and cross-selling
  • Improved Customer Experience
  • Increased Customer Lifetime Value

Resources

Start Mastering Customer Engagement Today

Contact Us

Phone & Fax

Phone: +1.613.744.8204
Fax: +1.613.523.5533

Email

General Inquiries: info@omnovos.com

Product Inquiries: sales@omnovos.com

Customer Support: support@omnovos.com

Corporate Office

50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5

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Our team is waiting to show you a world of possibilities. Book your demo today.