We’re all about connections
Connecting your business to your customers
omNovos is your nimble, flexible Partner in personalization
Digital Customer Engagement Experts
We do not offer a “one-size-fits-all” solution—except when it comes to pricing.
We’re focused on creating the best digital customer engagement solution for your business.
Our unique, partnership approach starts with an in-depth understanding of your goals and your systems to match the right products and services to your business—at the right time. This allows you to get started quickly, learn, grow and adapt as necessary and at your own PACE (Personalized Automated Customer Engagement). We are there, at your side, to ensure the solution works with your environment and will deliver on established KPIs.
Real-Time Customer Engagement
Modernized Customer Loyalty
Customer-Centric Engagement Tools
Engage and interact with your customers on a 1:1 basis in real-time, across all channels, using our powerful suite of personalization and digital engagement tools.
Build a 360° Single-User-Profile of each customer across all channels:
online, in-app, in-store.
Continuous Progressive Profiling
Unified Personalization Engine
PACE unifies the rules, content, real-time activity and Single-User-Profile to determine the next best action in engaging the customer.
Intelligent Offer Management
Create and manage customized offers with inventory levels and availability by location which are then automatically factored into the delivery algorithm.
Advanced Business Intelligence
Building Lasting Relationships … One Customer at a Time
Our goal is simple: to grow and evolve your grocery or restaurant business by powering up a new world-class Customer Experience for all who engage with you.
omNovos is the spinoff of DataKinetics, the global leader in Data Performance and Optimization Solutions.
For over 40 years, DataKinetics’ technology and services have been trusted by many of the world’s largest banks, credit card companies, insurers and other leading businesses to process billions of transactions every single day. In fact, it’s highly likely you’ve already interacted with our technology.
In 2012, we realized two things.
First, the algorithms we had been building and deploying for decades could be applied to the effective curation of personalized messaging.
Second, the “big guys” were not making it easy for small and medium-sized businesses to move towards personalization. Their take-it-or-leave-it approach and complex applications—where every single feature or function came at an added cost—were excluding the vast majority of businesses out there.
We decided we could level the playing field. And so, omNovos was born.
Our Core Philosophy
The sun never sets on a customer with a problem.
We treat our customers like partners. What does this mean? Any problem you have becomes our problem.
It doesn’t matter if it’s day or night: we will be there, as much or as little as you like. Because we are committed to ensuring your ongoing success.
Because of our philosophy, we are proud to have been told time and time again, “We wish there were more vendors like omNovos.”