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About omNovos

Omnichannel Customer Engagement Solutions

Retail Customer Engagement Expertise

We do not offer a “one-size-fits-all” solution. Together, we create the best customer engagement solution for your business. Our partnership approach starts with an in-depth understanding of your goals and your systems to match the products and services to your business. From there, we ensure that the solution works with your environment and will deliver on established KPIs. In the end, we provide you with a product that is unique to your needs and business and sets you apart from your competitors.

Modern Single-User-Profile

Build a 360° Single-User-Profile of each customer across all channels: online, in-app, in-store.

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Seamless Customer Engagement

Create, manage and deliver 1:1 personalized communications to create magical moments with your customers and to drive in-depth engagements across all channels.

Flexible Data Architecture

Utilize our flexible data architecture and expertise to quickly connect all aspects of your technology infrastructure and leverage customer data from any source or system.

Continuous Progressive Profiling

Continuously evolve your Single-User-Profile with every interaction through our advanced machine learning algorithm.

Modernized Customer Loyalty

Focus on moving your customers along the customer lifetime value chain by using better personalization to turn occasional customers into regular customers, and then into brand advocates.

Intelligent Offer Management

Create and manage customized offers with inventory levels and availability by location automatically factored into the delivery algorithm.

Unified Personalization Engine

PACE (Personalized Automated Customer Engagement) unifies the rules, content, real-time activity and Single-User-Profile to determine the next best action in engaging the customer.

Advanced Business Intelligence

Access in-depth customer intelligence, interactions, engagements and back-office data to provide more meaningful, accurate and up-to-date insights for your decision-making.

Customer-centric Engagement Tools

Engage and interact on a 1:1 basis with your customers anytime, anywhere, with your powerful suite of software tools.

Building Lasting Relationships …
One Customer at a Time

Our Goal is Simple: To empower your new world-class Customer Experience

omNovos is the retail spinoff of DataKinetics, the global leader in Data Performance and Optimization Solutions. DataKinetics is relied upon by many of the world’s largest banks, credit card companies, brokerages, insurers, and healthcare providers, to process over one billion account, credit card and insurance claim transactions every single day—actually, it’s much higher than that but we were worried it wouldn’t sound believable. Our expertise is found in several of the world’s most widely deployed loyalty and fraud detection algorithms.

So, in 2012, we realized that the rules-based processing we had been doing for customers over the past 40 years could be applied to the effective curation of personalized messaging. Because fraud detection is about knowing a customer—purchase habits, shopping patterns, preferred locations, and so on—we could add even greater detail by leveraging our proven technology, connecting to all the other systems in a retail environment.

It’s this idea that would eventually become omNovos.

Our Core Philosophy

The sun never sets on a customer with a problem.

We’re customers too. We were also tired of being marketed “at.” Tired of 1990s-era segmentation marketing approaches. We wanted to be courted by the brands we love: to be treated as special and as unique. We laughed every time an eCommerce engine told us, based on what other people had bought, that we “might also like the following items.” We didn’t.

We decided that a retailer who could take what they know about me and my likes, dislikes, habits, and so on, and could provide me with offers or content that resonate with me—and not with every other adult of the same age and gender—would be quite powerful.

And so, omNovos was founded—built on a unique foundation of passion and expertise.

Resources

Start Mastering Customer Engagement Today

eBook – How to deliver personalization quickly and easily

eBook – How to deliver personalization quickly and easily

Infographic – Pains Claims and Gains

Infographic – Pains Claims and Gains

eBook – Strategy Session Planning Guide

eBook – Strategy Session Planning Guide

Scan & Pay Demo

Scan & Pay Demo

PACE Demo

PACE Demo

Order and Pay

Order and Pay

A Phased Approach to Implementing New Contactless Tools & Technologies

A Phased Approach to Implementing New Contactless Tools & Technologies

Mobile is the Future

Mobile is the Future

Why your contactless shopping strategy must start today

Why your contactless shopping strategy must start today

Digitally Transformed Businesses and Contactless Shopping are the Future

Digitally Transformed Businesses and Contactless Shopping are the Future

Digital Redefines the Contactless Experience

Digital Redefines the Contactless Experience

The Top 5 Retailer Benefits of Contactless Shopping

The Top 5 Retailer Benefits of Contactless Shopping

Infographic – All about that data

Infographic – All about that data

6 Key Questions to help Retailers Create an Outstanding Customer Experience

6 Key Questions to help Retailers Create an Outstanding Customer Experience

Digital redefines the retail experience

Digital redefines the retail experience

Is your customer data truly usable

Is your customer data truly usable

Digital Transformation: Are You Ready?

Digital Transformation: Are You Ready?

Preparing Retailers for the New Normal

Preparing Retailers for the New Normal

5 ways retailers can engage customers when they can’t serve them face-to-face

5 ways retailers can engage customers when they can’t serve them face-to-face

Digital Redefines the Grocery Shopping Experience

Digital Redefines the Grocery Shopping Experience

Grocery Infographic

Grocery Infographic

Infographic – The Importance of Inventory Insight in Modern Customer Engagement

Infographic – The Importance of Inventory Insight in Modern Customer Engagement

Infographic – A New and Highly Personalized World

Infographic – A New and Highly Personalized World

eBook – People not Personas

eBook – People not Personas

Whitepaper – The Path to Customer Engagement Success

Whitepaper – The Path to Customer Engagement Success

eBook: Why customer engagement should be at the top of your priority list

eBook: Why customer engagement should be at the top of your priority list

eBook: 5 key elements of customer data aggregation and segmentation

eBook: 5 key elements of customer data aggregation and segmentation

eBook: Data Central to Omni-channel Customer Engagement

eBook: Data Central to Omni-channel Customer Engagement

Retail FAIL of the Month: Restaurant | A Technological Failure

Retail FAIL of the Month: Restaurant | A Technological Failure

Retail FAIL of the Month: Grocery Store

Retail FAIL of the Month: Grocery Store

Retail FAIL of the Month: Family Restaurant

Retail FAIL of the Month: Family Restaurant

eBook: 5 simple ways modern customer engagement technology can help your employees deliver a better customer experience

eBook: 5 simple ways modern customer engagement technology can help your employees deliver a better customer experience

Retail FAIL of the Month: Apple Store

Retail FAIL of the Month: Apple Store

White Paper: Omni-Channel Automation

White Paper: Omni-Channel Automation

eBook: 5 things you should ask your Vendor when thinking about omni-channel

eBook: 5 things you should ask your Vendor when thinking about omni-channel

White Paper: A mobile app does not make you omni-channel

White Paper: A mobile app does not make you omni-channel

eBook: How to achieve success in this mobile-driven retail world

eBook: How to achieve success in this mobile-driven retail world

White Paper: How Data Drives Omni-Channel Success

White Paper: How Data Drives Omni-Channel Success

Retail FAIL of the Month: A National Shoe Store

Retail FAIL of the Month: A National Shoe Store

Retail FAIL of the Month: Electronics Superstore

Retail FAIL of the Month: Electronics Superstore

Retail FAIL of the Month: Photography Specialty Store

Retail FAIL of the Month: Photography Specialty Store

Retail FAIL of the Month: Outdoor Recreation Store

Retail FAIL of the Month: Outdoor Recreation Store

Retail FAIL of the Month: Women’s Apparel Store

Retail FAIL of the Month: Women’s Apparel Store

Retail FAIL of the Month: National Grocery Store

Retail FAIL of the Month: National Grocery Store

Retail FAIL of the Month: Quick Service Restaurant

Retail FAIL of the Month: Quick Service Restaurant

Retail FAIL of the Month: Automotive Dealership

Retail FAIL of the Month: Automotive Dealership

Retail FAIL of the Month: 3rd Party Food Delivery

Retail FAIL of the Month: 3rd Party Food Delivery

Retail FAIL of the Month: Workwear Store

Retail FAIL of the Month: Workwear Store

Contact Us

Phone & Fax

Phone: +1.613.744.8204
Fax: +1.613.523.5533

Email

General Inquiries: info@omnovos.com

Product Inquiries: sales@omnovos.com

Customer Support: support@omnovos.com

Corporate Office

50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5

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