A unique experience for every shopper
Welcome to the PACE SaaS Platform
Personalized Automated Customer Engagement
Our PACE platform is the engine that seamlessly connects all your digital systems and delivers the ability to manage all your marketing and customer engagement programs through one central system. In short, it enables you to deliver a highly personalized experience for every individual shopper, every time, whether online, in-app, or in-store.
Are you prepared to meet evolving Customer Expectations?
It’s no secret that shoppers are demanding more personalized experiences from retailers.
The question becomes: How does a retailer create that experience for their shoppers? There’s no need to worry—we can help you connect to your customers simply and effectively without any of the anticipated IT-related headaches.
Start at your own PACE
Here at omNovos, we believe you should start at your own PACE (pardon the pun).
This means that when creating your modern retail customer engagement experience, you can pick and choose aspects that are suited to your needs today, and then build an even more comprehensive solution—one that evolves over time.
Seamlessly connecting the Shopper and the Retailer
Through one platform, you can easily manage all offers through all mediums including online, in-app, and in-store—it’s a robust automation engine that fully automates the customer engagement experience.
For the Shopper
1. Real-time Custom Offers
When customers log in to their app, your online store, or even a mobile-friendly portal for the first time, their profile information is captured and continually expanded. Therefore, for every interaction a customer has with your store, you can create and manage offers for that particular individual.
2. Loyalty Engagement & Rewards Programs
Creating an ongoing relationship with customers is paramount to success. With PACE, retailers can implement and manage highly customizable rewards programs, points, offers, and more—all individualized to the customer.
3. Personalized Service via Concierge
Our world runs on data, and that data has led people to expect everything to be highly personalized—gone are the days of generic offers and campaigns. At omNovos, we take that one step further. Our Concierge View enables customers and in-store staff to connect on a personalized level, meaning that all Single-User-Profile data can be leveraged to enhance and reinforce customer relationships.
4. Wish Lists & Inventory Checks
Leveraging Single-User-Profile information, customers can create wish lists and check inventory at any retail location or through eCommerce. This means that the online and in-store experience become one. And when they create wish lists or check inventory, in-store staff or customer service agents will have instant access to that information to deliver automated offers, custom offers, and more—the true meaning of clienteling and owning the customer.
5. Self-Scan & Checkout
In our fast-paced world, no one likes long lines at the cash. PACE easily enables scan and pay technology so that customers can skip the lines with ease. As an added security measure, customers can implement self-checkout to ensure easy exit from stores with scan and pay that verifies purchases.
6. eCommerce Integration & Online Ordering
In the world of omni-channel, every experience should be the same and highly interconnected. PACE enables retailers to connect their online experience, including online ordering, into their mobile experience whether in-app, online, or in-store.
7. Real-time Chat
Regardless of location—in-store, at home, at the office, or anywhere in the world—your customers can chat with in-store staff, customer service agents, and so on. This highly configurable module enables you to connect seamlessly to your customers 24/7/365.
8. Automated & Personalized Greetings
Again, with omni-channel engagement solutions, customers can receive automated greetings regardless of how they interact with the retail establishment. If they are entering a store they can receive a pop-up message welcoming them to the store. If they are away from the brick-and-mortar location, they can still receive personalized greetings with offers, specials, and more, through an app, online, or in-store.
For the Retailer
1. Single-User-Profile Management
2. Customer Relationship Management.
Leverage each individual’s customer profile to drive new levels of loyalty and profitability by capturing online and in-person shopping preferences. This enables the retailer to analyze behavior to deliver consistent, relevant, and highly personalized messages that increase conversion.
3. Operations Management
Fully connect all of your marketing and sales initiatives, along with your POS and other systems, to have a 360-degree view of your operations at all times—seamlessly connecting all operational aspects of the business with customer information.
4. Personalized Service via Concierge
Leverage Single-User-Profile information in real-time to deliver a customized and highly personalized clienteling experience. This includes the ability to access customer profile details including likes, dislikes, shopping patterns, and gives in-store staff the ability to receive automated sales suggestions based on customer profiles to drive greater revenue. Retailers can also leverage in-app concierge training for in-store staff including scoring, sales tracking, and more.
5. Advanced Analytics
By seamlessly connecting all aspects of marketing, sales and operations, retailers of all kinds can easily set and measure KPIs, while also being able to build insightful dashboards and reports for any business intelligence need.
6. Rule Creation & Assignment
With PACE’s robust automation engine, retailers can implement everything from personalized customer engagement offers, to sales person assignments, to intelligent process routing, to internal systems with ease.
7. Intelligent Offer Management
The key to modern customer engagement is personalization. With the PACE platform, retailers can connect directly with individual customers with fully automated customized offers and specials—all based on the customer’s individual Single-User-Profile.
8. Marketing Management
Far beyond that of antiquated multi-channel marketing, PACE enables the ubiquitous management of all initiatives through a highly connected omni-channel environment to cross-pollinate offers online, in-app, and in-store, while building highly actionable data to make all marketing highly effective and measurable.
When DIY is never an option
In the world of Digital Transformation the ability to be both agile and flexible to fully meet customer demands is critical for success.
It’s for this reason that retailers need to avoid the trappings of the do-it-yourself approach. Though omNovos makes modern customer engagement look easy, it took years of R&D, finding the right talent, and creating proven processes to develop its industry-leading platform.
Today, omNovos customers save time and money implementing their strategies, knowing that this has been done before to the highest of standards with North America’s biggest retailers. Furthermore, by partnering with omNovos, every implementation results in constant upgrades, new features, and new revolutionary approaches—an evergreen solution to last a lifetime.
Drop us a line
Our team is looking forward to hearing from you.