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5 ways retailers can engage customers when they can’t serve them face-to-face

Aside from the obvious impacts that 2020 has brought, such as the main brick-and-mortar channels being adversely affected, there is a new sense of what communication means, how that communication is delivered, and how that communication is accepted.

For so many years, retail of all kinds has been almost solely focused on in-person interactions. And even with the advent of eCommerce being a significant game changer in retail, the fact that people like and appreciate a good in-person experience goes without saying. After all, we as human beings are social creatures by nature.

But what happens when technology is introduced to the social aspects of human interaction? For instance, whether it be social media or ancillary platforms that enable text chat and video, are they also not as “social” as in-person? Though you may disagree, ask any person under the age of 30 and you may get a very different and very positive answer. 

So if 2020 has taught us anything, adapting new technology to solve age-old and even modern challenges is something that must be embraced in order to thrive in our now always-connected world—it may even be the “new normal.”

With that, here are five ways to interact with customers—regardless of retail type—that can foster even better customer experiences, build loyalty, and propel your organization to new and rewarding levels of customer engagement.

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Resources

PACE Demo

PACE Demo

Order and Pay

Order and Pay

A Phased Approach to Implementing New Contactless Tools & Technologies

A Phased Approach to Implementing New Contactless Tools & Technologies

Mobile is the Future

Mobile is the Future

Why your contactless shopping strategy must start today

Why your contactless shopping strategy must start today

Digitally Transformed Businesses and Contactless Shopping are the Future

Digitally Transformed Businesses and Contactless Shopping are the Future

Digital Redefines the Contactless Experience

Digital Redefines the Contactless Experience

The Top 5 Retailer Benefits of Contactless Shopping

The Top 5 Retailer Benefits of Contactless Shopping

Infographic – All about that data

Infographic – All about that data

6 Key Questions to help Retailers Create an Outstanding Customer Experience

6 Key Questions to help Retailers Create an Outstanding Customer Experience

Digital redefines the retail experience

Digital redefines the retail experience

Is your customer data truly usable

Is your customer data truly usable

Digital Transformation: Are You Ready?

Digital Transformation: Are You Ready?

Preparing Retailers for the New Normal

Preparing Retailers for the New Normal

5 ways retailers can engage customers when they can’t serve them face-to-face

5 ways retailers can engage customers when they can’t serve them face-to-face

Digital Redefines the Grocery Shopping Experience

Digital Redefines the Grocery Shopping Experience

Grocery Infographic

Grocery Infographic

Glossary of  Terms & Styles

Glossary of Terms & Styles

Infographic – The Importance of Inventory Insight in Modern Customer Engagement

Infographic – The Importance of Inventory Insight in Modern Customer Engagement

Infographic – A New and Highly Personalized World

Infographic – A New and Highly Personalized World

eBook – People not Personas

eBook – People not Personas

Whitepaper – The Path to Customer Engagement Success

Whitepaper – The Path to Customer Engagement Success

eBook: Why customer engagement should be at the top of your priority list

eBook: Why customer engagement should be at the top of your priority list

eBook: 5 key elements of customer data aggregation and segmentation

eBook: 5 key elements of customer data aggregation and segmentation

eBook: Data Central to Omni-channel Customer Engagement

eBook: Data Central to Omni-channel Customer Engagement

Retail FAIL of the Month: Restaurant | A Technological Failure

Retail FAIL of the Month: Restaurant | A Technological Failure

Retail FAIL of the Month: Grocery Store

Retail FAIL of the Month: Grocery Store

Retail FAIL of the Month: Family Restaurant

Retail FAIL of the Month: Family Restaurant

eBook: 5 simple ways modern customer engagement technology can help your employees deliver a better customer experience

eBook: 5 simple ways modern customer engagement technology can help your employees deliver a better customer experience

Retail FAIL of the Month: Apple Store

Retail FAIL of the Month: Apple Store

White Paper: Omni-Channel Automation

White Paper: Omni-Channel Automation

eBook: 5 things you should ask your Vendor when thinking about omni-channel

eBook: 5 things you should ask your Vendor when thinking about omni-channel

White Paper: A mobile app does not make you omni-channel

White Paper: A mobile app does not make you omni-channel

eBook: How to achieve success in this mobile-driven retail world

eBook: How to achieve success in this mobile-driven retail world

White Paper: How Data Drives Omni-Channel Success

White Paper: How Data Drives Omni-Channel Success

Retail FAIL of the Month: A National Shoe Store

Retail FAIL of the Month: A National Shoe Store

Retail FAIL of the Month: Electronics Superstore

Retail FAIL of the Month: Electronics Superstore

Retail FAIL of the Month: Photography Specialty Store

Retail FAIL of the Month: Photography Specialty Store

Retail FAIL of the Month: Outdoor Recreation Store

Retail FAIL of the Month: Outdoor Recreation Store

Retail FAIL of the Month: Women’s Apparel Store

Retail FAIL of the Month: Women’s Apparel Store

Retail FAIL of the Month: National Grocery Store

Retail FAIL of the Month: National Grocery Store

Retail FAIL of the Month: Quick Service Restaurant

Retail FAIL of the Month: Quick Service Restaurant

Retail FAIL of the Month: Automotive Dealership

Retail FAIL of the Month: Automotive Dealership

Retail FAIL of the Month: 3rd Party Food Delivery

Retail FAIL of the Month: 3rd Party Food Delivery

Retail FAIL of the Month: Workwear Store

Retail FAIL of the Month: Workwear Store

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Phone & Fax

Phone: +1.613.744.8204
Fax: +1.613.523.5533

Email

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Product Inquiries: sales@omnovos.com

Customer Support: support@omnovos.com

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