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Contactless shopping, digital customer engagement technologies, and other digital transformation initiatives will all be integral parts of the new landscape. In the wake of COVID-19 they will become essential business tools as the long-term survival of many brick-and-mortar retailers, grocers, hoteliers, restauranteurs, is now dependent on catering to their customers’ desires and demands while addressing both regulatory and customer health and safety requirements.
It’s now time, therefore, to accelerate the move to digital and to initiate plans for a current and post-pandemic environment. Here is a quick guide to help develop a digital transformation strategy.