Statistics often speak louder than words. Often they send a distinct message. For instance, take these statistics from Forrester and Zendesk. Each pretty clear and straightforward:
- Forrester reports that 60% of shoppers interact with brands they like across multiple channels.
- And yet, Zendesk finds that 87% of shoppers think brands need to put more effort into providing a seamless experience across multiple channels.
The growth of online grocery shopping … It’s here now