Scan & Interact
A unique omnichannel experience starts at your customers’ fingertips with groundbreaking customer engagement mobile technology.
Empower your Customers’ Journey
You can’t predict when your customers need you the most. That’s where true omnichannel experiences enable your customers to create their own journey—including how and when they choose to do business with you. This is where our groundbreaking customer engagement mobile technology comes into play.
The ultimate Mobile Experience between you and your Customers.
Scan & Interact seamlessly extends your online and e-commerce presence through an intuitive mobile interface, providing all the standard functions of your online presence including eCommerce, Location Search, Calculated Shipping Costs, Multi-Location Inventory Search, and more.
Most importantly, when supported by PACE and the omNovos Customer Data Platform (CDP), Scan & Learn becomes your own direct channel to your customer—enabling you to interact in a 1:1 personalized way—making unique offers, suggesting personalized complementary items, engaging through rewards programs, and enabling the real-time delivery of custom offers for up-sell and cross-sell based on that specific customer’s profile and the associated predictive modeling of past and present purchases and behaviors.
Mobile Engagement made easy.
At its core, Scan & Interact has two major functions.
Scan & Pay enables customers to immediately scan items and pay for them using their mobile device—avoiding long lines and being rewarded instantly for any and all purchases.
Scan & Learn enables customers to continue their in-store journey at their own PACE (pun intended). No more waiting for, or being afraid to ask, an associate a simple question—the answer is at their fingertips. They simply scan the bar code using their mobile device to immediately learn Pricing, Manufacturing or Product Details, Complementary Items, Available Offers, and more. Anything that can be quantified, and you want your customer to know, can be made available.
Start Mastering Customer Engagement Today
Phone & Fax
50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5