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Retail Customer Engagement Professional Services

At your service anytime, anywhere!

The demand is real.

Shoppers are demanding more personalized experiences from retailers. Are you prepared to meet evolving customer experiences? The real question becomes: How does a retailer create that experience for their shoppers?

In many cases, a project like this can seem overwhelming. There’s no need to worry—we can help you connect to your customers simply and effectively without the need for IT expertise, building any data science skills, or worrying about how to structure it and roll it out.

When DIY is never an option.

In your business, the ability to be both agile and flexible to fully meet customer demands is critical for success. It’s for this reason that you need to avoid the trappings of the do-it-yourself approach.

Though omNovos makes modern customer engagement look easy, it took years of R&D, finding the right talent, and creating proven processes to develop its industry-leading platform.

Today, omNovos customers save time and money implementing their strategies, knowing that this has been done before to the highest of standards with North America’s biggest retailers. Furthermore, by partnering with omNovos, every implementation results in constant upgrades, new features, and new revolutionary approaches—an evergreen solution to last a lifetime.

Start at your own PACE.

Frankly, we are big fans of starting small. While we are more than happy to deploy a comprehensive system covering all needs at the same time, we know we would be doing you a disservice.

We know that your needs are going to change. Time and again we’ve seen cases where the data that you think is important today is not going to be the data that is important six months later.

That’s why, when creating your modern customer engagement experience, we suggest you start small. Pick and choose the components that are suited to your needs today. Evaluate against your goals and then evolve and grow as your needs and goals dictate.

Services that enable your retail success.

We can help you connect simply to your customers through our Retail Customer Engagement Professional Services.

Data Services

Connect and integrate all your digital resources and infrastructure including e-commerce, POS, CRM, Rewards, and more, to build and use the Single-User-Profile.

Digital Transformation

Create a comprehensive roadmap to address all aspects of Digital Transformation from initial planning to creating Minimum Value Projects (MVPs), to complete implementation.

Mobile Development

Imagine an experience far beyond any normal app—our mobile interfaces truly connect with your customers in the way they want every time.

Marketing Strategy

Engage a full range of marketing executives to help implement world-class marketing strategies that drive enhanced customer engagement, increased market share, and improved results.

Customer Experience

Through our comprehensive Customer Experience Audit process, we can help you understand how your customers engage with you and how you can create a better customer experience in the future.

Systems Integration

We can help your company adapt to a changing world where all IT infrastructure must be fully connected and integrated to create a modern customer engagement ecosystem.

Resources

Start Mastering Customer Engagement Today

eBook – How to deliver personalization quickly and easily

eBook – How to deliver personalization quickly and easily

Infographic – Pains Claims and Gains

Infographic – Pains Claims and Gains

eBook – Strategy Session Planning Guide

eBook – Strategy Session Planning Guide

Scan & Pay Demo

Scan & Pay Demo

PACE Demo

PACE Demo

Order and Pay

Order and Pay

A Phased Approach to Implementing New Contactless Tools & Technologies

A Phased Approach to Implementing New Contactless Tools & Technologies

Mobile is the Future

Mobile is the Future

Why your contactless shopping strategy must start today

Why your contactless shopping strategy must start today

Digitally Transformed Businesses and Contactless Shopping are the Future

Digitally Transformed Businesses and Contactless Shopping are the Future

Digital Redefines the Contactless Experience

Digital Redefines the Contactless Experience

The Top 5 Retailer Benefits of Contactless Shopping

The Top 5 Retailer Benefits of Contactless Shopping

Infographic – All about that data

Infographic – All about that data

6 Key Questions to help Retailers Create an Outstanding Customer Experience

6 Key Questions to help Retailers Create an Outstanding Customer Experience

Digital redefines the retail experience

Digital redefines the retail experience

Is your customer data truly usable

Is your customer data truly usable

Digital Transformation: Are You Ready?

Digital Transformation: Are You Ready?

Preparing Retailers for the New Normal

Preparing Retailers for the New Normal

5 ways retailers can engage customers when they can’t serve them face-to-face

5 ways retailers can engage customers when they can’t serve them face-to-face

Digital Redefines the Grocery Shopping Experience

Digital Redefines the Grocery Shopping Experience

Grocery Infographic

Grocery Infographic

Infographic – The Importance of Inventory Insight in Modern Customer Engagement

Infographic – The Importance of Inventory Insight in Modern Customer Engagement

Infographic – A New and Highly Personalized World

Infographic – A New and Highly Personalized World

eBook – People not Personas

eBook – People not Personas

Whitepaper – The Path to Customer Engagement Success

Whitepaper – The Path to Customer Engagement Success

eBook: Why customer engagement should be at the top of your priority list

eBook: Why customer engagement should be at the top of your priority list

eBook: 5 key elements of customer data aggregation and segmentation

eBook: 5 key elements of customer data aggregation and segmentation

eBook: Data Central to Omni-channel Customer Engagement

eBook: Data Central to Omni-channel Customer Engagement

Retail FAIL of the Month: Restaurant | A Technological Failure

Retail FAIL of the Month: Restaurant | A Technological Failure

Retail FAIL of the Month: Grocery Store

Retail FAIL of the Month: Grocery Store

Retail FAIL of the Month: Family Restaurant

Retail FAIL of the Month: Family Restaurant

eBook: 5 simple ways modern customer engagement technology can help your employees deliver a better customer experience

eBook: 5 simple ways modern customer engagement technology can help your employees deliver a better customer experience

Retail FAIL of the Month: Apple Store

Retail FAIL of the Month: Apple Store

White Paper: Omni-Channel Automation

White Paper: Omni-Channel Automation

eBook: 5 things you should ask your Vendor when thinking about omni-channel

eBook: 5 things you should ask your Vendor when thinking about omni-channel

White Paper: A mobile app does not make you omni-channel

White Paper: A mobile app does not make you omni-channel

eBook: How to achieve success in this mobile-driven retail world

eBook: How to achieve success in this mobile-driven retail world

White Paper: How Data Drives Omni-Channel Success

White Paper: How Data Drives Omni-Channel Success

Retail FAIL of the Month: A National Shoe Store

Retail FAIL of the Month: A National Shoe Store

Retail FAIL of the Month: Electronics Superstore

Retail FAIL of the Month: Electronics Superstore

Retail FAIL of the Month: Photography Specialty Store

Retail FAIL of the Month: Photography Specialty Store

Retail FAIL of the Month: Outdoor Recreation Store

Retail FAIL of the Month: Outdoor Recreation Store

Retail FAIL of the Month: Women’s Apparel Store

Retail FAIL of the Month: Women’s Apparel Store

Retail FAIL of the Month: National Grocery Store

Retail FAIL of the Month: National Grocery Store

Retail FAIL of the Month: Quick Service Restaurant

Retail FAIL of the Month: Quick Service Restaurant

Retail FAIL of the Month: Automotive Dealership

Retail FAIL of the Month: Automotive Dealership

Retail FAIL of the Month: 3rd Party Food Delivery

Retail FAIL of the Month: 3rd Party Food Delivery

Retail FAIL of the Month: Workwear Store

Retail FAIL of the Month: Workwear Store

Contact Us

Phone & Fax

Phone: +1.613.744.8204
Fax: +1.613.523.5533

Email

General Inquiries: info@omnovos.com

Product Inquiries: sales@omnovos.com

Customer Support: support@omnovos.com

Corporate Office

50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5

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Our team is waiting to show you a world of possibilities. Book your demo today.