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Retail Customer Engagement Professional Services

At your service anytime, anywhere!

The demand is real.

Shoppers are demanding more personalized experiences from retailers. Are you prepared to meet evolving customer experiences? The real question becomes: How does a retailer create that experience for their shoppers?

In many cases, a project like this can seem overwhelming. There’s no need to worry—we can help you connect to your customers simply and effectively without the need for IT expertise, building any data science skills, or worrying about how to structure it and roll it out.

When DIY is never an option.

In your business, the ability to be both agile and flexible to fully meet customer demands is critical for success. It’s for this reason that you need to avoid the trappings of the do-it-yourself approach.

Though omNovos makes modern customer engagement look easy, it took years of R&D, finding the right talent, and creating proven processes to develop its industry-leading platform.

Today, omNovos customers save time and money implementing their strategies, knowing that this has been done before to the highest of standards with North America’s biggest retailers. Furthermore, by partnering with omNovos, every implementation results in constant upgrades, new features, and new revolutionary approaches—an evergreen solution to last a lifetime.

Start at your own PACE.

Frankly, we are big fans of starting small. While we are more than happy to deploy a comprehensive system covering all needs at the same time, we know we would be doing you a disservice.

We know that your needs are going to change. Time and again we’ve seen cases where the data that you think is important today is not going to be the data that is important six months later.

That’s why, when creating your modern customer engagement experience, we suggest you start small. Pick and choose the components that are suited to your needs today. Evaluate against your goals and then evolve and grow as your needs and goals dictate.

Services that enable your retail success.

We can help you connect simply to your customers through our Retail Customer Engagement Professional Services.

Data Services

Connect and integrate all your digital resources and infrastructure including e-commerce, POS, CRM, Rewards, and more, to build and use the Single-User-Profile.

Digital Transformation

Create a comprehensive roadmap to address all aspects of Digital Transformation from initial planning to creating Minimum Value Projects (MVPs), to complete implementation.

Mobile Development

Imagine an experience far beyond any normal app—our mobile interfaces truly connect with your customers in the way they want every time.

Marketing Strategy

Engage a full range of marketing executives to help implement world-class marketing strategies that drive enhanced customer engagement, increased market share, and improved results.

Customer Experience

Through our comprehensive Customer Experience Audit process, we can help you understand how your customers engage with you and how you can create a better customer experience in the future.

Systems Integration

We can help your company adapt to a changing world where all IT infrastructure must be fully connected and integrated to create a modern customer engagement ecosystem.


Start Mastering Customer Engagement Today

Contact Us

Phone & Fax

Phone: +1.613.744.8204
Fax: +1.613.523.5533


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Corporate Office

50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5

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Experience Modern Customer Engagement Solutions.

Our team is waiting to show you a world of possibilities. Book your demo today.