Everyone talks a good game when it comes to personalization—unfortunately, for most it means they placed a person’s...

When it comes to marketing technology, it can either be an amazing business driver or simply a hinderance to the...

In the world of retail there is a common belief that is ingrained into the psyche of every employee: you learn the...

Like bellbottoms, baggy shirts, and the pile of bad 1980s fashion choices at the back of my closet, omnichannel seems...

It goes without saying, the “new normal” is anyone's guess. It doesn't help when the press can't seem to keep their...

It goes without saying that we are all living in unprecedented times. From the health of families, to the health of...

At first glance, new technology always seems like a good idea. It's bright, it's shiny, and with any luck it addresses...

From customer experience to data integration, to business intelligence and beyond, digital transformation has come to...

With everything being about personalization, knowing the customer and knowing each other, I thought it might be...

In a sea of never-ending marketing practices, newly introduced technology, and the expectations that are now placed on...

I have always loved that song by the Barenaked Ladies, “If I Had a Million Dollars.” Call it nostalgia, the sometimes...

Remember going into a store and seeing this famous iconography on the door: No shoes. No shirt. No service. Believe it...