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Digital Customer Engagement Solutions

Why 2021 MUST be the year of the customer
BlogFrom lockdowns to travel restrictions to curfews—Canada has witnessed its fair share of business-oriented...
2020 in review: a lesson in leadership, creativity, routine and more
The year started out so well. I was ready to rock and roll in 2020. It was the start of a new decade—and some amazing...
Restaurants: Pick a fight with UberEats. We’ll help you win.
Blog As contactless shopping paired with on-again/off-again restaurant closures continue to plague the restaurant...
Can you really foster customer loyalty without in-person contact?
Blog As the world continues to battle a global pandemic, the same fight is now also one of economic survival. For many...
How to stop the Grinch from stealing your customers’ holiday experience
Blog This year has not been easy for any business, and with the holiday season right around the corner help engaging...
Is the new definition of personalization actually possible?
Blog If there is but one truth in the world, it's that buzzwords seem to rule all things business related. And as...
Why your data has an expiration date
Blog It is often said that data is the new gold standard—and that is not wrong. For every global business initiative...
We’ll be at Shoptalk Meetup 2020
We’ll be at the Shoptalk Meetup 2020. Shoptalk Meetup takes place on Tues-Thurs, Oct 20-22, 2020 at 12:15 pm-4:30 pm...
Personalization through automation is the new sensation sweeping the nation… but it deserves an explanation.
BlogThere are those rare times in history when a confluence of events results in something very new and very...
If we are all in this together, let’s prove it to each other!
Blog If we as a global society have learned anything during this historical time, it's that anything is possible and...
It’s never your job to manage or solve complexity
BlogTechnology is an interesting beast that seems to multiply into subsequent smaller beasts as every day goes by....
Why doesn’t our industry eat its own dog food?
Blog As most of you that read my weekly rantings already know, I tend to stick to engagement themes and challenges as...