News & Events

At first glance, new technology always seems like a good idea. It's bright, it's shiny, and with any luck it addresses a business challenge that needs to be solved in short order. But with anything new, there is always unforeseen consequences. One need only look as...

From customer experience to data integration, to business intelligence and beyond, digital transformation has come to represent true modern business. However, though the world has now firmly rooted itself in the concept of digital integration on all fronts, many are...

With everything being about personalization, knowing the customer and knowing each other, I thought it might be appropriate to give a little background on us. After all, whether you choose to work with us one day or not, knowing where a company and its people come...

In a sea of never-ending marketing practices, newly introduced technology, and the expectations that are now placed on marketing departments, the idea of change is seemingly always on the agenda. Or is it? It still seems like old and out-of-date practices are still in...

I have always loved that song by the Barenaked Ladies, “If I Had a Million Dollars.” Call it nostalgia, the sometimes comedic aspects of the lyrics, and of course the sense of wonder—what would I do if I had million dollars? In fact, that song is not so different from...

Remember going into a store and seeing this famous iconography on the door: No shoes. No shirt. No service. Believe it or not, some retailers still think this is true. As I was reflecting on where digital is going with customers these days, it suddenly occurred to me...

On just the title alone, I'm sure that any ad agency folks in the reading audience are already polishing their blunt objects and planning an attack on my office as we speak. So may I begin by saying, please read further before you kick the hinges from the doors. The...

If any of you have teenagers, you would think that the entire world communicates only through emojis and Instagram. I swear, my kids have forgotten how to look up. Then again, perhaps we adults are also guilty. I know that, for myself, a part of my average, everyday...

This year has been a great year for me: visiting and talking with a number of retailers, in multiple verticals, and around the globe.  I’ve made some common observations among those retailers who are making it, those who are seeing their revenue grow profitably, and...