Forget the buzzwords, wow your damn customers already!

Omni-channel, digital transformation, big data … and my favorite: Compu-Global-Hyper-Mega-Net (thanks Homer Simpson).  Look, all buzzwords or not, the terms used are not the issue that retailers are facing—the outcomes are what they are facing. The fact of the matter...

Are your employees helping or hindering your brand?

Everyone has heard the old adage, “It’s hard to find good help these days,” but to me that’s somewhat of a cop-out. Painting all current or potential employees with such a broad brush speaks more about management than it does about the challenge of finding so-called...

What decade is your retail brand living in?

There is no doubt that our global society is now firmly at a crossroads: split between the old and the new as technology permeates our daily lives more than ever before. However, with all of the technology that we have that seemingly accomplishes everything, retail is...

Why Artificial Intelligence will revolutionize retail

I’ve often said that we're living in an incredible time—one that has seen the single biggest jump in technological advancements in the history of humankind. And with that technological jump we are also seeing how technology has been influenced: It has brought about an...

Is your in-store experience actually what you think it is?

Right out of the gate this is going to be a touchy subject. Questioning the reality of a retailer’s in-store experience versus what the retailer thinks it is can cut close to the bone. After all, if your experience is different from what you perceive (or believe) it...

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