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The retail apocalypse and what I learned from the 80s

The retail apocalypse and what I learned from the 80s

This year has been a great year for me: visiting and talking with a number of retailers, in multiple verticals, and around the globe.  I’ve made some common observations among those retailers who are making it, those who are seeing their revenue grow profitably, and...

Everyone’s an expert … until they’re not

Everyone’s an expert … until they’re not

It’s easy they said. No problem they said. The number of times I've heard promises from vendors that end up falling flat are too many to count. And though I don't mean this article to be a condemnation of most vendors—honestly, you’ll see where I'm going with this in...

Are you using real metrics to drive success?

Are you using real metrics to drive success?

There is the old adage: If you can't measure it, you can't manage it—I couldn't agree more. There is also an old lyric that states that the road to Three-mile Island was paved with good intentions. The point is, for all the best laid plans most companies are chasing...

Rain checks or just checking out

Rain checks or just checking out

There is one simple way to describe modern shopping habits and expectations: I want it—now. So much so that the likes of Amazon have built their entire business model around the idea of instant gratification. Therefore, it's no surprise that the experience being...

Why customers go rogue

Why customers go rogue

In today’s highly competitive retail market, understanding the needs and desires of the customer has never been more important. After all, even the most loyal customers can go rogue when not presented with the experience that they now expect. And with the number of...

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