It’s no surprise that e-commerce and mobile-app based shopping has taken over as one of the biggest game changers in recent history: The convenience of digital shopping for the customer is something in which to revel. But in the past few years, this online technology...

Omni-channel, digital transformation, big data … and my favorite: Compu-Global-Hyper-Mega-Net (thanks Homer Simpson).  Look, all buzzwords or not, the terms used are not the issue that retailers are facing—the outcomes are what they are facing. The fact of the matter...

When it comes to consumer-based technology, there’s no slowing down when it comes to new “things” being introduced into the marketplace—especially when it comes to AI and digital assistants and the emphasis big players are placing on what can only be described as the...

Everyone has heard the old adage, “It’s hard to find good help these days,” but to me that’s somewhat of a cop-out. Painting all current or potential employees with such a broad brush speaks more about management than it does about the challenge of finding so-called...

It’s an age-old question—one that plagues most marketers every year: where to spend the marketing budget to truly meet desired goals. And with an influx of new technology appearing on a seemingly weekly basis, earmarking budget for things that have tangible benefits...

There is no doubt that our global society is now firmly at a crossroads: split between the old and the new as technology permeates our daily lives more than ever before. However, with all of the technology that we have that seemingly accomplishes everything, retail is...

I’ve often said that we're living in an incredible time—one that has seen the single biggest jump in technological advancements in the history of humankind. And with that technological jump we are also seeing how technology has been influenced: It has brought about an...

Right out of the gate this is going to be a touchy subject. Questioning the reality of a retailer’s in-store experience versus what the retailer thinks it is can cut close to the bone. After all, if your experience is different from what you perceive (or believe) it...

When it comes to new technology, there are two distinct attributes that are always present: a term that almost no one understands, and an implementation path that is even harder to understand. Sound familiar? LOL So, what is it that must occur to better understand and...