On just the title alone, I'm sure that any ad agency folks in the reading audience are already polishing their blunt...

If any of you have teenagers, you would think that the entire world communicates only through emojis and Instagram. I...

This year has been a great year for me: visiting and talking with a number of retailers, in multiple verticals, and...

If we all collectively chose one theme in today's world of marketing and customer engagement, it would be simple: it’s...

It’s easy they said. No problem they said. The number of times I've heard promises from vendors that end up falling...

There is the old adage: If you can't measure it, you can't manage it—I couldn't agree more. There is also an old lyric...

There is one simple way to describe modern shopping habits and expectations: I want it—now. So much so that the likes...

So now that I have you all wondering how a pop group from the 1990s could possibly be linked to modern retail...

If we all collectively chose one theme in today's world of marketing and customer engagement, it would be simple: it’s...

In today’s highly competitive retail market, understanding the needs and desires of the customer has never been more...