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Digital Customer Engagement Solutions
Forget the buzzwords, wow your damn customers already!
Omnichannel, digital transformation, big data … and my favorite: Compu-Global-Hyper-Mega-Net (thanks Homer Simpson). ...
How the Internet-of-Things will lead to selling lots of things
When it comes to consumer-based technology, there’s no slowing down when it comes to new “things” being introduced...
Are your employees helping or hindering your brand?
Everyone has heard the old adage, “It’s hard to find good help these days,” but to me that’s somewhat of a cop-out....
Where should you really be spending your marketing budget?
It’s an age-old question—one that plagues most marketers every year: where to spend the marketing budget to truly meet...
What decade is your retail brand living in?
There is no doubt that our global society is now firmly at a crossroads: split between the old and the new as...
Why Artificial Intelligence will revolutionize retail
I’ve often said that we're living in an incredible time—one that has seen the single biggest jump in technological...
Is your in-store experience actually what you think it is?
Right out of the gate this is going to be a touchy subject. Questioning the reality of a retailer’s in-store...
What is Digital Transformation and why do retailers need it?
When it comes to new technology, there are two distinct attributes that are always present: a term that almost no one...
The greatest treasure or the greatest dumping ground?
How do you leverage your CRM? When it comes to modern sales and marketing practices, there is always room for...
In the world of big data, small data is still king
OK, let’s get right to it: the world has been buzzing for far too many months now regarding the supposed magic that is...
The #1 reason why your eCommerce platform is slow to succeed
For anything IT-related, there seems to be a common perception that the IT department can do anything and everything...
It’s always about you | How to leverage your own personal data to get exactly what you want from your retailer
It seems that personal data is an especially hot topic these days—especially in light of what the world has witnessed...