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Imagine walking into a grocery store or restaurant and instantly receiving a notification on your phone welcoming you back and letting you know that your favorite item—whether it be chicken breasts or the limited quantity beef vindaloo—are on special today. You immediately feel welcomed, valued and your experience is off to an excellent and personalized start. Designed with you in mind.
An essential attribute in today’s world of customer expectations as statistics strongly support the case for personalization. Nearly 40% of US consumers say they have purchased a more expensive item than originally planned because of their personalized experience.
Additionally, 80% of shoppers are more likely to buy from a company that offers personalized experiences, and 71% of consumers express some level of frustration when their shopping experience isn’t personalized. As of this past year, more than 45% of consumers say that they will likely become repeat customers if their shopping experience is personalized, while 60% of customers say that personalization influences their shopping decisions.
Personalization is essential—and with omNovos’ modern customer engagement tools and technologies you will be able to deliver the personalized experiences your customers expect and demand.