Are you prepared to meet evolving Customer Expectations?
It’s no secret that shoppers are demanding more personalized experiences from retailers.
The question is “How”?
Welcome to the PACE SaaS Platform
Personalized Automated Customer Engagement
Our PACE platform is the engine that seamlessly connects all of your digital systems and delivers the ability to manage all of your marketing and customer engagement programs through one central system.
Our modern Customer Engagement platform enables you to create, manage, and deliver offers, promotions, and highly personalized communications directly to your customers based on what you currently know about them and further informed by their real-time interactions. In short, it enables you to deliver a highly personalized experience for every individual shopper, every time, whether online, in-app, or in-store.
Perfect Engagement. Perfect Experience. Every Time.
Seamlessly connecting the Shopper and the Retailer
Through one platform, you can easily manage all offers through all mediums including online, in-app, and in-store—it’s a robust automation engine that fully automates the customer engagement experience.
For the Customer
Real-time Customer Offers
It’s all about personalization and timing.
When customers log into your app, your online store, or even a mobile-friendly portal in-store, their current status information is captured and merged with their Single-User-Profile to create a real-time view of the customer. For every interaction, a customer’s profile can be matched up against the best available offer for them at that moment.
True Customer Loyalty
Creating an ongoing relationship with customers is paramount to success. And Brand Loyalty is the result. With PACE, retailers can implement and manage highly customizable rewards programs, points, offers, and more – all individuals to the customers.
Personalized Service via Concierge
Our world runs on data, and that data has led people to expect everything to be highly personalized—gone are the days of generic offers and campaigns. At omNovos, we take that one step further. Our Concierge View enables customers and in-store staff to connect on a personalized level, meaning that all Single-User-Profile data can be leveraged to deliver 1:1 service, reinforce customer brand affinity, and drive revenues.
Wish Lists & Inventory Visibility
Tying the Single-User-Profile to an individual’s wish lists, inventory queries, location searches, cart status and other eCommerce activities, means that the online and in-store customer profile can become one. Further, these activities can now be used to guide in-store staff or customer service agents decisions, recommendations, offers, and more. Effectively, driving true “clienteling” and owning the customer interaction.
Self-Scan & Checkout
In our fast-paced world, no one likes long lines at the cash. Our Customers Engagement Solutions include scan and pay or scan and learn technology so that customers can self-serve on product details, inventory checks, payment, and more. As an added security measure, customers can implement self-checkout to ensure easy exit from stores with scan and pay that verifies purchases.
Automated & Personalized Communication
When leveraging PACE and the Single-User-Profile, customers can receive automated and personalized greetings regardless of how they interact with the retail establishment. If they are entering a store they can receive a pop-up message welcoming them to the store. If they are away from the brick-and-mortar location, they can still receive personalized greetings and offers, specials, and more, whether In-App or Online.
Regardless of location—in-store, at home, at the office, or anywhere in the world—your customers can chat with in-store staff, customer service agents, and so on. This highly configurable module enables you to connect seamlessly to your customers 24/7/365. More importantly, the data from chats can be captured by the omNovos CDP and leveraged by PACE for customer engagement activities.
eCommerce & Online Ordering
In our omnichannel world, every experience should be the same and highly interconneceted. PACE enables retailers to connect their online browsing and shopping expereince into their mobile experience.
For the Business
Customer Loyalty Visibility
Leverage each individual customer profile to drive new levels of loyalty and profitability. Effective customer engagement through personalization is about nurturing your known customer base – moving them up the Customer Lifetime Value (CLV). PACE enables retailers to analyze behavior to deliver consistent, relevant, and highly personalized messages that increase conversion and drive value.
Marketing Operations Management
Fully inform all of your marketing and sales initiatives by connecting to your POS, Inventory, and other systems. When real-time Customer information is combined with system data and Inventory status, you gain a 360° view of your operations to inform your marketing and customer engagement activities.
From Cashier to Concierge
In-Store and Customer Service staff can leverage Single-User-Profile information in real-time to deliver a customized and highly personalized clienteling experience. This includes the ability to access customer profile details including likes, dislikes, recent transactions and shopping patterns, and gives in-store staff the ability to receive automated sales suggestions based on customer profiles to drive greater revenue. Retailers can also leverage in-app concierge training for in-store staff including scoring, sales tracking, and more.
By seamlessly connecting all aspects of marketing, sales and operations, retailers of all kinds can easily set and measure KPIs, while also being able to build insightful dashboards and reports for any business intelligence need.
The Personalization Engine is the force behind PACE – unifying the rules and the Single-User-Profile to determine and validate the next best action or offer for PACE to take and engage the customer based on real-time data.
Rule Creation & Assignment
PACE’s Intelligent Offer Management function is powered by our robust automation and rules engine. Through them, retailers can implement everything from personalized customer engagement offers and messaging, to a salesperson assignments, to intelligent process and next-step routing, and so much more. The result is a more fully automated marketing approach to delivering the right message to the right person, at the right time, and in the right channel.
Intelligent Offer Creation & Management
The key to modern customer engagement is personalization. With the PACE platform, retailers can connect directly with individual customers with fully automated customized offers and specials—all based on the customer’s individual Single-User-Profile. No more campaigns sent to segmented lists. Rather, through PACE’s unique scoring algorithm, customer profiles are constantly evaluated against the set of offers defined by your marketing team to identify and present the “next-best-offer”.