Get Personal. Grow Sales.
Helping restaurant marketers deliver personalized and segmented offers at scale.
Personalized Automated Customer Engagement (PACE)
PACE is a personalization platform with its own built-in Customer Data Platform (CDP) driving real-time, automated, personalized customer engagements.
Personalization yields 5–8 times the ROI.
See PACE in Action
Deliver the experience your guests crave with a system you can trust.
Exceed customer expectations with an advanced personalization platform seamlessly engaging guests across all channels through Single-User-Profiles.
PACE connects all of your desired guest related data, systems, tools and channels.
The market-focused platform does two things:
- Integrates all relevant systems to collect, unify, and attribute guest data to create a Single-User-Profile.
- Provides the tools that allows marketers to create, manage, and deliver rich content, offers and communications to guests based on their Single-User-Profile.
PACE personalizes every guest engagement by automatically matching each guest’s behaviors, interactions, and profile with desired sales, marketing and promotional objectives—delivering the right message to the right person at the right time.
Make every single guest interaction count.
Guests don’t just want you to treat them as the unique individuals they are—nowadays, they expect it.
The numbers speak for themselves.
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73% of guests prefer shopping with companies who use personal information—as long as that information is used to make their experience more relevant.
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80% of guests are more likely to buy from companies that offer 1:1 personalized experiences.
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81% of guests want brands to understand them and know when to approach them.
Personalization will grow your business, and it doesn’t have to be complicated.
Mobile App
A pre-built, fully brandable and ready-to-use mobile app including customizable engagement modules that enable seamless personalization from day one. omNovos’ mobile app delivers a convenient, dynamic, real-time, two-way contactless engagement channel between you and your guests.
Personalization Platform
As the ultimate personalization platform, PACE takes the complexities out of data segmentation and aggregation. PACE delivers personalized, automated guest engagement, creating, managing and delivering personalized content and communications, allowing you to surprise and delight your guests during every interaction.
Built-in CDP
PACE’s built-in CDP builds, unifies, and leverages Single-User-Profile information for a 360° view of your guests across all channels, including in-store, in-app, and online. Ultimately, this enables PACE to individually target each guest—the essential element for delivering personalized interactions and an enhanced experience.
Watch our 1-Minute Video on How it Works
When businesses provide personalized experiences, guests are 110% more likely to purchase additional items.
Exceed your guests’ expectations
Your guests expect you to treat them as individuals—by knowing what they like and what they have yet to discover.
This isn’t about simple recommendations. Your guests expect a truly personalized, seamless experience as they move from channel to channel. With our PACE platform, you can create these guest experiences based on what you already know about them plus what you learn about them in real time—every time they engage with your business.
PACE empowers marketers to become agents of change. Armed with real-time customer, product, and offer insights and behaviors marketers can make better decisions, deliver the most relevant engagements, and ultimately drive revenue and KPIs through targeted, automated, valued content.
Automated & Personalized Communication
Single-User-Profile technology enables automated, relevant and highly personalized communications to guests whether online, in-app or in-store.
Intelligent Content Creation & Management
Guest profiles are constantly evaluated against all available content and rules defined by marketing to identify and present the next-best-offer—based on current real-time guest interactions.
Real-Time Content
Our advanced automation platform accounts for real-time triggers and actions, delivering the best available content (promotions, offers, recipes, pairings etc.)—when it matters most.
Advanced Dashboards & Analytics
Easily establish and measure KPIs, access guest data and power insightful dashboards and reports for any business intelligence need.
Rules Creation & Assignment
Create rules matching profile characteristics with content, implement guest engagement offers and messaging, and define intelligent next-steps to drive conversion.
Host/Concierge
Access individual Single-User-Profiles enabling staff to deliver a customized and highly personalized clienteling experience.
Access actionable insights in real-time
Guest Analytics
Understand every aspect of your guest experience with the right technology and integrated systems leading business intelligence that can then be actioned to increase guest interaction.
Flexible Architecture
Utilize our flexible data architecture and expertise to quickly connect all aspects of your technology infrastructure and leverage customer data from any source or system.
Advanced Business Intelligence
Access in-depth guest intelligence, interactions, engagements and back-office data to provide more meaningful, accurate and up-to-date insights for your decision-making.
Analytics Integration
We connect to all available data resources, determine what data is needed for business intelligence initiatives, then build dashboards using the third-party tool of your choice.