What is mass marketing even good for anymore?

What is mass marketing even good for anymore?

On just the title alone, I’m sure that any ad agency folks in the reading audience are already polishing their blunt objects and planning an attack on my office as we speak. So may I begin by saying, please read further before you kick the hinges from the doors....
The retail apocalypse and what I learned from the 80s

The retail apocalypse and what I learned from the 80s

This year has been a great year for me: visiting and talking with a number of retailers, in multiple verticals, and around the globe.  I’ve made some common observations among those retailers who are making it, those who are seeing their revenue grow profitably, and...
Everyone’s an expert … until they’re not

Everyone’s an expert … until they’re not

It’s easy they said. No problem they said. The number of times I’ve heard promises from vendors that end up falling flat are too many to count. And though I don’t mean this article to be a condemnation of most vendors—honestly, you’ll see where I’m...
Are you using real metrics to drive success?

Are you using real metrics to drive success?

There is the old adage: If you can’t measure it, you can’t manage it—I couldn’t agree more. There is also an old lyric that states that the road to Three-mile Island was paved with good intentions. The point is, for all the best laid plans most...