Blog Can you really foster customer loyalty without in-person contact? As the world continues to battle a global pandemic, the same fight is now also one of economic survival. For many service-based industries, mandates demanding operations be reduced—and in extreme...
It has often been said that the human brain is nothing more than an organic computer, at least for now the most powerful computer on earth. And if we approach it that way, everything we do in our daily lives is based on nothing but data. Think about this: from every...
So, here it is. I’ve decided to forego my weekly blog for something that is far more time sensitive to retailers: the need to prepare for the next phase of whatever 2020 is about to throw at us. As the numbers begin to fall into place, there are a few grim...
With the constant, never-ending messages of stay-at-home, maintain social distance, avoid contact with people outside of your bubble, and of course practice / implement contactless shopping—it’s no wonder people are feeling out of sorts. Our social nature has...
The concept that brick-and-mortar dying continues to be debunked. For every retail company closing stores, 5.2 are opening stores. Read the article at...
Great customer experience at every touchpoint, from discovery to delivery and beyond — including outstanding user experiences, same-next day delivery options, real-time shipping and customer-focused returns models — will be key to winning or losing customers. Read the...
